Privacy Policy

Last Updated: January 2026

At Serenova, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you browse or make a purchase on our website.

By using our site, you acknowledge and agree to the practices outlined below.

1. Information We Collect

We may collect information when you interact with our website, including when you:

  • Create an account

  • Place an order

  • Sign up for emails or promotions

  • Contact our customer support team

  • Participate in surveys or special offers

Information You Provide

This may include:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (processed securely through third-party providers)

Automatically Collected Information

We may also collect non-personal data such as:

  • Browser and device type

  • IP address

  • Pages viewed and site activity

This data helps us improve site performance and user experience.

2. How We Use Your Information

The information we collect may be used to:

  • Process and deliver your orders

  • Provide order updates and customer support

  • Send marketing communications (only if you opt in)

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized activity

Serenova does not sell or rent your personal information to third parties.

3. Cookies & Tracking Tools

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze how visitors use our site

  • Improve functionality and performance

You can manage or disable cookies through your browser settings, though some site features may not function properly as a result.

4. Third-Party Services

We may share necessary information with trusted service providers, including:

  • Payment processors

  • Shipping and logistics partners

  • Email communication platforms

  • Website analytics providers

These third parties are only permitted to use your information to perform services on our behalf and are required to protect it.

5. Email & Marketing Communications

If you choose to receive emails from us, you may get updates about:

  • New products

  • Promotions and special offers

  • Brand news

You may unsubscribe at any time using the link in our emails or by contacting us directly.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Limit or object to certain data processing

To exercise these rights, please contact us using the details below.

7. Data Protection

We implement reasonable security measures to protect your information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection.

8. International Data Transfers

Your information may be processed or stored in countries outside your place of residence. By using our site, you consent to such transfers in accordance with this Privacy Policy.

9. Children’s Information

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If such data is discovered, it will be promptly removed.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: aznfinvdqr80@outlook.com
Serenova Customer Support