Shipping Policy

When Will My Order Be Processed?

At Serenova, we work hard to prepare your order as quickly as possible.
Once your order is placed, processing typically takes 2–5 business days before shipment.

Please make sure all shipping details are correct at checkout. After an order begins processing, it cannot be changed or canceled.

Please note: Orders placed on weekends or U.S. holidays may require additional processing time.

Shipping Confirmation & Tracking

As soon as your order ships, you’ll receive a confirmation email containing your tracking information.
Tracking details usually become available within 24–48 hours after shipment.

Estimated Delivery Time

Delivery times vary based on your location and the shipping method selected at checkout.
Unexpected delays may occur due to high-volume periods, holidays, weather conditions, or carrier disruptions.

Duties, Taxes & Customs (International Orders)

For international orders, customs duties, taxes, or import fees may be applied by local authorities.
These charges are not included in your order total and are the responsibility of the customer.

For more details, please contact your local customs office.

Shipping Carriers

Orders may be delivered by a local postal service or regional courier, depending on the destination.
If delivery is attempted while you’re unavailable, the carrier may leave instructions for re-delivery or pickup.

Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order.
Serenova is not responsible for delays, lost packages, or additional fees caused by incorrect or incomplete address information.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.
Once an order has entered processing or shipping, no changes or cancellations can be made.

Contact Us

If you have any questions regarding your order, shipping status, or delivery, our support team is here to help.

📧 Email: aznfinvdqr80@outlook.com
📍 Serenova Customer Support

We appreciate your patience and support 💫