Refund Policy

🎯 Our Promise

At Serenova, customer satisfaction is important to us. If your purchase doesn’t meet your expectations, we’re happy to assist and guide you through our return and refund process.

This policy explains the conditions under which returns and refunds are accepted for orders placed through our website.

🔁 Return Eligibility

Return requests must be submitted within 30 days of delivery.

To qualify for a return, items must:

  • Be unused and in their original condition

  • Include original packaging

  • Have all seals, labels, and tags intact

Items that have been opened, used, altered, or damaged after delivery are not eligible for return.

💸 Refunds

Once your returned item is received and reviewed, we will notify you of the approval status.

  • Approved refunds will be issued to the original payment method within 5–10 business days

  • Please note that processing times may vary depending on your bank or card provider

📦 Return Shipping Costs

Customers are responsible for return shipping fees, except in cases where:

  • The item received is defective

  • An incorrect product was sent

In these situations, Serenova will cover the return shipping cost.

✉️ How to Request a Return

To begin a return request, please contact our support team with the following details:

  • Order number

  • Reason for the return

  • Photos of the issue (if applicable)

📧 Email: aznfinvdqr80@outlook.com

Our team will respond with further instructions.

🚫 Items Not Eligible for Return

The following items cannot be returned:

  • Products that have been opened or used

  • Items missing original packaging or components

  • Clearance items, final sale products, or gift cards

📅 Return Processing Timeline

After we receive your return:

  • Inspection and approval: 3–5 business days

  • Refund processing: 5–10 business days after approval

🛠 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue.

After verification, we will offer either a replacement or a refund.

❓ Need Assistance?

Our support team is here to help make the process simple and stress-free.

📧 Email: aznfinvdqr80@outlook.com
Customer Support Hours: Monday–Friday, 9 AM–5 PM (local time)

Thank you for shopping with Serenova ✨